Product Return Policy

1. Returns

1.1 Eligibility

Customers may initiate returns under the following conditions:

• Defective or Damaged Products: Products that are received in defective or damaged condition.
• Incorrect Products: Products that do not match the order placed by the customer.
• Unsatisfactory Quality: Products that do not meet the expected quality standards.

1.2 Return Period

Customers must initiate a return within 30 days of receiving the product.

1.3 Proof of Purchase

Customers must provide proof of purchase (order number, receipt, etc.) to initiate a return.

2. Refunds

2.1 Refund Options

• Full Refund: Customers may opt for a full refund of the purchase price paid for the returned product.
• Replacement: In cases of defective or damaged products, customers may opt for a replacement product if available.

2.2 Refund Processing

Refunds will be processed within 7 business days after the returned product is received and inspected.

2.3 Method of Refund

Refunds will be issued using the original payment method used during purchase.

3. Return Procedure

3.1 Contact Customer Support

Customers must contact Riwaglo's customer support team via email or phone to initiate a return request.

3.2 Return Authorization

Once approved, customers will receive a Return Authorization Number (RAN) and instructions on how to return the product.

3.3 Packaging

Products must be returned in their original packaging with all accessories and documentation included.

3.4 Shipping

Customers are responsible for shipping costs associated with returning the product, except in cases of defective or incorrect products.

4. Conditions of Return

4.1 Product Condition

Products must be returned unused, undamaged, and in re-saleable condition unless being returned due to damage or defect.

4.2 Exclusions

Certain products may be non-returnable, such as products sold as clearance items or those explicitly marked as non-returnable at the time of purchase.

5. Contact Information

For any inquiries regarding our return policy or to initiate a return, please contact our customer support team at:

• Email: info@riwaglo.com
• Phone: 040-49956999, 040-49957999

6. Policy Updates

Riwaglo reserves the right to update or modify this return policy at any time without prior notice. Please review our website or contact customer support for the most current information regarding returns.

This return policy applies to purchases made directly through Riwaglo's official website or authorized sales channels.